ADELEYE TAIBAT OKIKIOLA

Operations & Customer Experience Professional

Lagos, NG.

About

Detail-oriented graduate with a strong foundation in customer service, sales, and operations support, adept at managing customer relationships and coordinating complex tasks. Proven ability to enhance service delivery and streamline workflows, leveraging strong communication and problem-solving skills. Eager to apply a comprehensive understanding of customer experience, media, and operational excellence to drive impactful results in dynamic environments.

Work

Momentum Africa

|

Operations Graduate Trainee

Lagos, Lagos, Nigeria

→

Summary

Spearheaded daily operational support and cross-functional coordination to enhance team efficiency and campaign performance tracking.

Highlights

Streamlined daily operational workflows, ensuring seamless team collaboration and task execution, contributing to improved overall productivity.

Coordinated multi-channel campaigns and meticulously tracked performance metrics, providing data-driven insights for strategic adjustments.

Leveraged Microsoft Excel for robust data organization and comprehensive reporting, enhancing decision-making capabilities.

Facilitated cross-functional team communication, resulting in improved task execution efficiency and project alignment.

Analyzed and recommended internal process improvements, leading to enhanced operational efficiency and resource utilization.

GYO Bolutife Enterprise / Yummy Kids

|

Sales & Customer Support Representative

→

Summary

Managed comprehensive customer service and sales support, fostering strong relationships and contributing directly to business growth.

Highlights

Resolved a high volume of customer inquiries and complaints, consistently achieving effective resolutions and enhancing customer satisfaction.

Maintained meticulous customer records and tracked purchase history, enabling personalized service and targeted sales strategies.

Cultivated strong customer relationships, resulting in sustained repeat business and fostering brand loyalty.

Actively supported sales initiatives, contributing to significant overall business growth and revenue generation.

MHE Interior Design

|

Site Supervisor Intern

Lagos, Lagos, Nigeria

→

Summary

Supported the oversight of on-site operations and project execution, ensuring timely completion and stakeholder coordination.

Highlights

Assisted in the direct supervision of on-site operations, ensuring adherence to project specifications and timelines.

Coordinated effectively with contractors and suppliers, optimizing resource allocation and ensuring timely project deadlines were met.

Supported comprehensive documentation and reporting of project progress, providing clear communication to management.

The Gracious Offspring School

|

Teacher

Ibadan, Nigeria

→

Summary

Delivered engaging educational content and fostered a positive learning environment, assessing student progress and development.

Highlights

Designed and delivered engaging lessons, significantly supporting student development and academic progress.

Cultivated a positive and inclusive classroom environment, enhancing student participation and learning outcomes.

Systematically assessed student performance, providing constructive feedback to facilitate continuous improvement.

|

Salesperson (Part-time)

→

Summary

Provided direct sales support and product promotion, guiding customers through selection and purchase processes.

Highlights

Assisted numerous customers daily with product selection, enhancing their shopping experience and driving sales.

Proactively promoted diverse products, contributing to increased product visibility and daily sales targets.

Volunteer

Chairman, Sister Seminar

|

MSSN LASU Epe Chapter

→

Led the planning and execution of the Sister Seminar, fostering community and educational development for members.

Highlights

Chaired and organized the annual Sister Seminar, successfully coordinating resources and speakers for the chapter's members.

Managed all aspects of event logistics, ensuring a well-received and impactful program for community engagement.

Honorable Member

|

LASU Student Union

→

Contributed to student governance and advocacy, representing student interests within the university community.

Highlights

Participated in key student union initiatives, advocating for student welfare and contributing to policy discussions.

Collaborated with fellow members to organize events and programs that enhanced student life and engagement.

Secretary

|

Independent Electoral Commission (IEC), NULASS

→

Managed administrative functions for the student electoral body, ensuring transparent and organized election processes.

Highlights

Facilitated official communications and meticulous record-keeping for the IEC, ensuring transparency and accuracy in electoral proceedings.

Coordinated logistical aspects of student elections, contributing to the smooth and efficient execution of democratic processes.

Deputy Speaker

|

ASPC LASU

→

Supported parliamentary proceedings and leadership within the student representative council.

Highlights

Assisted the Speaker in presiding over student council meetings, maintaining order and facilitating productive discussions.

Contributed to the drafting and review of student policies, ensuring fair representation and governance.

Education

Lagos State University (LASU)

→
B.Sc. Agricultural Extension and Rural Development

Languages

English

Certificates

NYSC Discharge Certificate

NYSC

Inbound Marketing

HubSpot

Quality Assurance

Alison

Soft Skills Training

Jobberman

Graduate Trainee Program

Momentum Africa Academy

Skills

Customer Service & Relationship Management

Microsoft Office

Word, Excel, PowerPoint.

Communication & Interpersonal Skills

Problem-solving

Teamwork & Collaboration

Time Management

CRM Tools

Zoho.

Data Organization

Microsoft Excel, Reporting.

Campaign Coordination

Performance Tracking.

Operational Efficiency

Process Improvement.

Sales Support

Product Promotion.

Project Execution Support

Contractor Coordination, Documentation.

Educational Program Development

Lesson Delivery, Student Assessment.